Central Line: The AAHA Podcast
Making Hard Things Easy to Talk About with Cherice Roth, DVM, MS

Making Hard Things Easy to Talk About with Cherice Roth, DVM, MS

June 28, 2022

If anyone can convince kids (and adults!) that anything is possible, it’s Cherice Roth, DVM, MS. Besides being a mom of two, Chief Veterinary Officer at Fuzzy Pet Health, volunteer and Special Projects Chair at the Multicultural Veterinary Medical Association, and practicing veterinarian, Dr. Roth is also the author of two children’s books, with more to follow. Her books show kids of all backgrounds that “real doctors” can do almost anything – and look like anyone, including just like them. Don’t miss this uplifting conversation with one of the most optimistic, dynamic, and multitalented people in vet med today. 

Learn more about Dr. Roth or get in touch on LinkedIn, Facebook, Instagram, or Twitter.  

Get autographed copies of Dr. Roth’s books, as well as other goodies for kids and adults, at The Real Doctor Store. You can also find her books at Amazon and other retailers. 

Pay a visit to PrideVMC and the Multicultural Veterinary Medical Association (MCVMA) - thanks to these amazing groups for all they do to benefit our profession and our people! 

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines. 

Wish you could watch these conversations? Catch Central Line on YouTube 

Send us feedback or questions anytime at podcast@aaha.org. 

Learn more about Connexity® 2022 as registration is now open: https://www.aaha.org/connexity 

This episode was produced by Clear Contender LLC.

Talking to Clients about Science with Deborah Thomson, DVM

Talking to Clients about Science with Deborah Thomson, DVM

June 21, 2022

What does working on Capitol Hill have in common with a puppy vaccine appointment? Deborah Thomson, DVM, Chair of the World Veterinary Association’s One Health Education Subgroup, founder of One Health Lessons, and author of The Art of Science Communication, shares what she’s learned through her work as a teacher, clinical veterinarian, and Science Policy Advisor about having productive conversations about science - with ALL kinds of people.  

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines. 

Send us feedback or questions anytime at podcast@aaha.org.  

Wish you could watch these conversations? Catch Central Line on YouTube.  

Send us feedback or questions anytime at podcast@aaha.org

Access all things Central Line, including guest bios and full transcripts of each episode: https://aaha.org/podcast

This episode was produced by Clear Contender LLC with generous support from CareCredit.

This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented. Synchrony and its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions are the sole opinions of the speaker.

Mindfulness for People Who Hate that Word with Patty Casebolt

Mindfulness for People Who Hate that Word with Patty Casebolt

June 14, 2022

For lots of us in veterinary medicine, the alleged benefits of a mindfulness and meditation practice haven’t been enough for us to stick with it – or even, in many cases, to give it a try. Patty Casebolt, Chief Operating Officer at Medical Eye Center and certified Mindfulness/Mediation facilitator, comes to us from the human side of healthcare and offers a real-life take on how busy professionals can work “mindful moments” into their days. Studies show that even a few minutes daily can actually retrain your brain – no cushion or chanting required. At the close of this episode, Patty leads us in a mindful moment of our own, and from one skeptic to another, trust me – you’ll feel better afterwards.  

Note: For a small percentage of people who have a mental health diagnosis or have experienced trauma, mindfulness and meditation can provoke anxiety or other negative emotions. If you fall into one of these categories, you may want to check with your health care provider beforehand.  

This episode is made possible by generous support from CareCredit.  

Resources from Patty: 

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines

Wish you could watch these conversations? Catch Central Line on YouTube.  

Send us feedback or questions anytime at podcast@aaha.org

Access all things Central Line, including guest bios and full transcripts of each episode: https://aaha.org/podcast

This episode was produced by Clear Contender LLC with generous support from CareCredit.

This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented. Synchrony and its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions are the sole opinions of the speaker.

What Are (or Aren’t) Clients Hearing When You Talk? with Ross Palmer, DVM, DACVS

What Are (or Aren’t) Clients Hearing When You Talk? with Ross Palmer, DVM, DACVS

June 7, 2022

Ross Palmer, DVM, DACVS, knows a thing or two about orthopedic surgery (and a lot of other stuff). But even he found himself in a room one day with a very overweight Lab, talking at a client instead of talking to him. Hear what Dr. Palmer learned from Griz and his owner that day about communication, expectations, and what we can achieve together if we avoid assumptions and take the time to listen. 

 

Learn more about veterinary CE at Colorado State here. 

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines. 

Wish you could watch these conversations? Catch Central Line on YouTube.  

Send us feedback or questions anytime at podcast@aaha.org. 

Access all things Central Line, including guest bios and full transcripts of each episode: aaha.org/podcast.

Learn more about Connexity® 2022 as registration is now open: https://www.aaha.org/connexity 

This episode was produced by Clear Contender LLC.

Combine Technology with Focused Face Time for Better Client Bonding with Stacee Santi, DVM

Combine Technology with Focused Face Time for Better Client Bonding with Stacee Santi, DVM

May 31, 2022

Stacee Santi, DVM, CEO and founder of Vet2Pet, didn’t set out to revolutionize the way veterinary practices communicated – she just wanted to send her clients a notification to help them remember to give their monthly prevention. In this week’s episode, Dr. Stacee explains how the right technology can help bond clients to our practices (you won’t believe how many clients, on average, will leave the exam room today and never come back!) and free up time and energy for our teams – and she gives some great tips on how anyone in the practice can make a few minutes of real-time contact really count.  

Hear more from Dr. Stacee on the podcast she co-hosts with our guest from episode #2, Dr. Caitlin DeWilde, #IVETSOHARD, connect with her on LinkedIn, and check out her company, Vet2Pet. You can also listen to our podcast with Dr. DeWilde: "Beating the Bad Review Blues with Caitlin DeWilde, DVM."

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines. 

Wish you could watch these conversations? Catch Central Line on YouTube.  

Send us feedback or questions anytime at podcast@aaha.org. 

Access all things Central Line, including guest bios and full transcripts of each episode: aaha.org/podcast.

Learn more about Connexity® 2022 as registration is now open: https://www.aaha.org/connexity 

This episode was produced by Clear Contender LLC.

Gems from the Guidelines: Working with Working Dogs with Cynthia Otto, DVM, PhD

Gems from the Guidelines: Working with Working Dogs with Cynthia Otto, DVM, PhD

May 24, 2022

One of the most beautiful things about veterinary medicine is our front row seat to all the different ways the human-animal bond shows up. Cynthia Otto, DVM, PhD, sees some pretty amazing examples of that bond in her work at the Penn Vet Working Dog Center. Dr. Otto, chair of the task force for AAHA’s 2021 Working, Assistance, and Therapy Dog Guidelines, shares her wealth of experience with us – including some valuable lessons any vet team can learn from the challenges of working with working dogs.  

Learn about the Penn Vet Working Dog Practitioner Certification  

Make a donation: Penn Vet Working Dog Center, Search Dog Foundation, Assistance Dogs International  

Find the 2021 AAHA Working, Assistance, and Therapy Dog Guidelines here - these Guidelines are worth a read even if you don’t routinely see working dogs! - and check out all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines. 

Send us feedback or questions anytime at podcast@aaha.org. 

Wish you could watch these conversations? Catch Central Line on YouTube.  

Access all things Central Line, including guest bios and full transcripts of each episode: aaha.org/podcast.

Learn more about Connexity® 2022 as registration is now open: https://www.aaha.org/connexity 

This episode was produced by Clear Contender LLC

Systemic Change in Veterinary Medicine: Be the Tail That Wags the Dog with David Ballard, PsyD, MBA

Systemic Change in Veterinary Medicine: Be the Tail That Wags the Dog with David Ballard, PsyD, MBA

May 17, 2022

When an entire profession is struggling, it’s a problem that will take more than self-care to solve. David Ballard, PsyD, MBA, the former head of the American Psychological Association’s Office of Applied Psychology, has spent much of his career focusing on how to create psychologically healthy workplaces in professions facing many of the same challenges we do in veterinary medicine.

 

Dr. Ballard has ventured into vet med by way of Veterinary Visionaries, where nearly 50 organizations are collaborating right now to find ways to improve wellbeing and mental health in the profession as a whole. This episode will leave you believing that you could be a changemaker, no matter your role in your workplace.  

 

Find out more about Veterinary Visionaries, including how to log into the solving platform to share and vote on ideas, here. The top four ideas split a $5000 cash prize! Be sure to log in before the platform closes on May 27, 2022. 

 

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines. 

 

Wish you could watch these conversations? Catch Central Line on YouTube.  


Send us feedback or questions anytime at
podcast@aaha.org.

Access all things Central Line, including guest bios and full transcripts of each episode: aaha.org/podcast.

This episode was produced by Clear Contender LLC.

This One’s for the CSRs (and Anyone Else Who Talks to People) with Debbie Boone, CVPM

This One’s for the CSRs (and Anyone Else Who Talks to People) with Debbie Boone, CVPM

May 10, 2022

Just talking to Debbie Boone, CVPM, makes you feel calmer – it’s easy to see how she built her career out of helping people communicate better. But she maintains that anyone can learn skills like active listening and de-escalation, and she gives some terrific tips for implementing these skills in practice.

While we intended this conversation to speak directly to our colleagues in client service, Debbie’s advice will ring true for anyone who deals with people on a regular basis (so... that’s all of us).  

Find Debbie on Facebook and at 2 Manage Vets Consulting, and check out one of our favorite books, Crucial Conversations, which Debbie says should be required reading for the entire planet.  

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines

Wish you could watch these conversations? Catch Central Line on YouTube.

Send us feedback or questions anytime at podcast@aaha.org

Access all things Central Line, including guest bios and full transcripts of each episode: aaha.org/podcast.

This episode was produced by Clear Contender LLC with generous support from CareCredit.

This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented. Synchrony and its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions are the sole opinions of the speaker.

Front Desks, Facebook, and Five-Week Waits: Marketing When We’re Really Busy with Eric Garcia

Front Desks, Facebook, and Five-Week Waits: Marketing When We’re Really Busy with Eric Garcia

May 3, 2022

Companies with strong branding don’t take breaks from advertising just because their popular products are out of stock – and, according to our guest, Eric Garcia, veterinary practices shouldn’t take breaks from marketing themselves just because there’s no extra room in the schedule right now.

Eric is a digital marketing expert and sought-after voice on the veterinary speaking circuit, and he recommends that practices take a data-driven approach to marketing themselves.

This conversation isn’t just for practice owners and managers – Eric outlines some simple things anyone in the practice can do to improve the day-to-day client experience (because that’s marketing, too!) when the schedule is packed.  

Get in touch with Eric on Facebook, Instagram, or LinkedIn, by email at eric@simplydonetechsolutions.com, or at on his website.  

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines

Wish you could watch these conversations? Catch Central Line on YouTube.

Send us feedback or questions anytime at podcast@aaha.org

Access all things Central Line, including guest bios and full transcripts of each episode: https://aaha.org/podcast

This episode was produced by Clear Contender LLC with generous support from CareCredit.

This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented. Synchrony and its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions are the sole opinions of the speaker.

Veterinary Visionaries: Helping Us Help Ourselves with Garth Jordan

Veterinary Visionaries: Helping Us Help Ourselves with Garth Jordan

April 26, 2022

Veterinary medicine is a field full of problem solvers – we are all experts at working together to troubleshoot tough cases and doing our best with what we’ve got. Garth Jordan, CEO of AAHA, believes that solving the big issues that affect all of us will take teamwork on a much larger scale.

Garth joins us to talk about Veterinary Visionaries, a project designed to allow us to help each other solve the most persistent problems facing the veterinary profession today. 

Find out more about Veterinary Visionaries here: https://veterinaryvisionaries.org/ 

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at https://www.aaha.org/guidelines 

Wish you could watch these conversations? Catch Central Line on YouTube.

Send us feedback or questions anytime at podcast@aaha.org

Access all things Central Line, including guest bios and full transcripts of each episode: https://aaha.org/podcast

Empowering Veterinary Technicians to Advocate for Their Patients – and Themselves with Tasha McNerney, BS, CVT, CVPP, VTS (Anesthesia and Analgesia)

Empowering Veterinary Technicians to Advocate for Their Patients – and Themselves with Tasha McNerney, BS, CVT, CVPP, VTS (Anesthesia and Analgesia)

April 19, 2022

We’ve got pain on the brain around here, thanks to the release of the 2022 AAHA Pain Management Guidelines for Dogs and Cats – good thing Tasha McNerney, CVT, CVPP, VTS (Anesthesia/Analgesia), never gets tired of talking about pain. Tasha joins us to share her insight on involving the whole team in the management of pain, what she’s learned in her time teaching vet teams, and why, when our credentialed technicians are thriving, our practices and teams are more likely to thrive too.   

Find Tasha on Facebook and at Veterinary Anesthesia Nerds. 

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines

Wish you could watch these conversations? Catch Central Line on YouTube.

Send us feedback or questions anytime at podcast@aaha.org

Access all things Central Line, including guest bios and full transcripts of each episode: https://aaha.org/podcast

This episode was produced by Clear Contender LLC with generous support from CareCredit.

This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented. Synchrony and its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions are the sole opinions of the speaker.

Beating the Bad Review Blues with Caitlin DeWilde, DVM

Beating the Bad Review Blues with Caitlin DeWilde, DVM

April 12, 2022

We’ve all had a perfectly good day ruined by a bad online review. It can be tempting to shun social media entirely to avoid the negativity, but then we lose what can be a big-time builder of client loyalty and trust. Caitlin DeWilde, DVM, of The Social DVM, gives us great advice for improving how we receive and respond to reviews – both good and bad! - and for reshaping our social media protocols. (It’s OK if you don’t have those. Start here!) 

 

Get in touch with Caitlin at The Social DVM and check out the podcast she co-hosts at #IVETSOHARD.  

 

Find all of AAHA’s Guidelines, including resources for your clients and team, at https://www.aaha.org/guidelines  

Wish you could watch these conversations? Catch Central Line on YouTube: https://www.youtube.com/playlist?list=PLh7kkBKhsqa4roCzgWeYVvimDkB7sQI0D 

Access all things Central Line, including guest bios and full transcripts of each episode: https://aaha.org/podcast 

Gems from the Guidelines: A Team Approach to Proactive Pain Management with Alison Gottlieb, CVT, VTS (ECC)

Gems from the Guidelines: A Team Approach to Proactive Pain Management with Alison Gottlieb, CVT, VTS (ECC)

April 5, 2022

Alison Gottlieb, CVT, VTS (ECC), joins us this week to help us celebrate the release of the 2022 AAHA Pain Management Guidelines. Ali served as a member of the task force behind these Guidelines, and she’s passionate about pain (and all things feline).

Her main takeaways when it comes to managing pain in pets: We need to be proactive, and we need to work together.  
 
Find all of AAHA’s Guidelines, including resources for your clients and team, at https://www.aaha.org/guidelines.

Wish you could watch these conversations? Catch Central Line on YouTube: https://www.youtube.com/playlist?list=PLh7kkBKhsqa4roCzgWeYVvimDkB7sQI0D

Access all things Central Line, including guest bios and full transcripts of each episode: https://aaha.org/podcast

Welcome to Central Line: The AAHA Podcast

Welcome to Central Line: The AAHA Podcast

February 18, 2022

Podcast host, Katie Berlin, DVM, CVA, Veterinary Content Strategist with the American Animal Hospital Association welcomes listeners to Central Line: The AAHA Podcast. Join us for new episodes as Central Line takes you to the heart of what holds us back, what keeps us going, and what lifts us up in this complicated, beautiful profession of ours.

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