We’ve all had a perfectly good day ruined by a bad online review. It can be tempting to shun social media entirely to avoid the negativity, but then we lose what can be a big-time builder of client loyalty and trust. Caitlin DeWilde, DVM, of The Social DVM, gives us great advice for improving how we receive and respond to reviews – both good and bad! - and for reshaping our social media protocols. (It’s OK if you don’t have those. Start here!)
Get in touch with Caitlin at The Social DVM and check out the podcast she co-hosts at #IVETSOHARD.
Find all of AAHA’s Guidelines, including resources for your clients and team, at https://www.aaha.org/guidelines
Wish you could watch these conversations? Catch Central Line on YouTube: https://www.youtube.com/playlist?list=PLh7kkBKhsqa4roCzgWeYVvimDkB7sQI0D
Access all things Central Line, including guest bios and full transcripts of each episode: https://aaha.org/podcast
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